Providing Virtual Mental Health Services Across New Zealand
Become part of our dedicated team of mental health professionals who make a real difference every day.
The combination of growing need and limited available resources, coupled with New Zealand's geography and population distribution, has contributed to inequities in accessing mental health services.
We created the New Zealand Telehealth Network (NZTN) to help address that inequity and to make sure as many Kiwis as possible have access to the high-quality mental health services available through the private sector.
We welcome you to join us in our efforts.
FAQs
- What is NZTN?
NZTN is a New Zealand-based, nationwide online mental health service that offers clinicians the ability to connect with clients using our state-of-the-art telehealth platform. This platform allows you the flexibility to engage with clients in a manner that suits both your needs and the needs of the clients.
- Who are Independently Contracted Providers?
NZTN Providers are independent contractors who control their caseload and schedule.
You can dedicate as much time as you want to NZTN. Our job is to help make your job easier and more convenient. You will have complete flexibility over your schedule and can accept as many referrals as you want.
- What is required to join NZTN?
Documents
- Annual Practicing Certificate Current and valid professional registration and APC (if required for you to practice within your designated profession).
- Indemnity Insurance Current and valid professional Indemnity Insurance
- Police Vetting Clear NZPV report (we will submit an application during onboarding)
- Children's Worker Safety Check* Valid CWSC report (*if you work with young adults 16y - 17y)
Links will be sent out once your application has been approved.
Technology
- Computer equipment and connectivity to access and enter patient information into the Provider Portal
- IOS device with a minimum of iOS 14.0 OR a desktop/laptop
- Video camera and/or software via iPhone/iPad or desktop/laptop to conduct video conferencing exclusively on the NZTN platform
Compliance
- Independent contractor agreement
- Active "NZTN tier" Provider Portal account (this will be set up during onboarding)
- Participate in required orientation and competency training
- How long is the onboarding process?
The onboarding process is dependent on a couple of factors:
- The speed in which you complete the independent contractor agreement and police vetting forms
- NZPV processing times
- NZ Police vetting can take up to 20 days to process, but we can get things underway once the application has been submitted
- How long it takes to complete the competency training courses
- How are services delivered on NZTN?
You will connect with clients via our video platform on the NZTN site.
Clients will be able to choose who they work with by searching the provider profiles. They can book appointments via the calendar on their preferred provider profile.
- Is the NZTN platform secure?
Yes, our platform is compliant with the requirements of the privacy commission and meets the rigorous security requirements to ensure client information is protected and secure.
- What kind of training does NZTN provide?
We require all providers to complete the orientation and competency training courses outlined here.
Our aim is for the onboarding process to be intuitive, but we recognize that people have varying comfort levels when it comes to new systems. Our chat bubble in the lower right corner has information to help you along the way. We also have a provider support team available to assist you and answer your questions should you need us.
- How do I get paid?
Reimbursement to providers is service-based, so it is dependent on the service(s) provided. Total compensation will depend on your caseload.
You will invoice NZTN for completed services via the Provider Portal. Payment will be made within 10 business days upon receipt of the invoice.
- What is the pay rate?
We charge a service fee of 20% for all invoiced face-to-face services.
Pay rates for Mental Health Therapy are calculated as Net Total less Service Fee.
Compensation for Assessment Services is provided at established fixed rates. Additional information is available upon request.
Example Pay Rate
Charge-Out Rate amount client pays $ 200.00
GST - $ 26.09
======================
Net Total $ 173.91
Service Fee 20% of Net Total - $ 34.78
======================
Pay Rate $ 139.13
GST If GST registered + $ 20.27
- What happens if a client misses an appointment?
If your client does not attend a session they have scheduled, they will be charged a non-attendance fee of $50.00. You will receive compensation in full for a missed session.
Non-attendance is defined as: clients who do not show up to the session or cancel less than 24 hours before appointment, or when the client has not joined a session 10 minutes after the provider has joined the scheduled session.
- What is the Provider Portal
- Image
The Provider Portal is a patient management system (PMS) designed for individual providers who contract to various suppliers of mental health services and/or operate their own individual practice. It has been designed to help mental health providers improve their efficiency, security and productivity so that they can focus on the work of enhancing the wellbeing of their clients.
We use the Provider Portal as a Single Sign-On account to access all our platforms.
All NZTN contract providers will be given access to a free 'NZTN-tier' Provider Portal subscription to access our platforms, store client records, and manage invoicing for services.