What to expect
Telepsych healthcare provides a way of having an appointment with your mental health provider without being in the same place. It’s sometimes called telehealth, telepsychology, virtual healthcare, or an e-consultation.
Your first consultation may seem strange for both you and your mental health provider, and that’s normal. As you do this more often, you will start to feel more comfortable and confident using online video calls for your appointments.
The following information can help you to have a good telepsych experience.
What to expect - Diagnostic Assessment
During your diagnostic assessment, the psychologist will ask you questions related to the information provided by you and others in the screening assessment. They will also ask about your background, symptoms, difficulties, and any other considerations related to your health.
Be prepared to answer questions thoroughly and honestly as this information will help the clinical team understand your situation and determine the best course of action for diagnosis and treatment.
The psychologist will likely ask about several key areas:
- Medical History
Current symptoms Describe any physical or cognitive symptoms you're experiencing, their severity, and how long you've had them.
Past medical conditions Mention any diagnosed conditions, surgeries, or significant illnesses.
Family medical history Note any relevant conditions that run in your family.
- Neurological Factors
Head injuries Discuss any concussions or traumatic brain injuries you've had, even if they occurred years ago.
Cognitive changes Explain any difficulties with memory, concentration, or decision-making.
- Lifestyle Factors
Sleep patterns Describe your sleep quality, duration, and any sleep disturbances.
Substance use Be honest about alcohol consumption, drug use, or smoking habits.
Diet and exercise Discuss your eating habits and physical activity levels.
Mood and anxiety Share any symptoms of depression, anxiety, or mood swings.
Stress levels Explain any significant stressors in your life.
- Additional Considerations
Medications List all current medications, including over-the-counter drugs and supplements.
Recent life changes Mention any major life events or changes in your routine.
Impact on daily life Describe how your symptoms affect your work, relationships, and daily activities.
What is needed for an online appointment
An appropriate device
You will need to use a device that has good audio and a built-in microphone, or you will need to use a headset and/or microphone.
- Tip
You should make sure your device is fully charged prior to your telepsych appointment.
Internet access or mobile data
You will need to have internet access or mobile data for your telepsych appointment.
It is also advisable that you have access to a phone as a backup should you experience any internet issues during your telepsych appointment.
- Tip
You can test your internet speed connection online to check if it is suitable.
Ability to use the technology
You will need to be comfortable and confident using the technology required for your telepsych appointment.
Location
The best place for your telepsych appointment is somewhere quiet, private, and where you are comfortable.
Frequently Asked Questions (FAQs)
Below are some frequently asked questions about using telepsych for your appointment with NZTN
- Do I need to download an app for my appointment?
No, you do not need to download an app.
We use MeetMe which can be accessed directly through your web browser.
- How do I connect to my appointment?
You will be sent a link from your mental health provider which will take you to your MeetMe appointment.
- Do I need to allow MeetMe to access my audio and camera?
Yes, you will need to allow MeetMe to access your audio and camera to attend your telepsych appointment.
- What will I expect when I join my appointment online?
First, you will be asked to enter your name, and then click Join.
You will then be taken to a virtual waiting room. Your screen will be black until your mental health provider comes online.
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- What do I do if I am having issues getting online?
Email or Text your mental health provider to let them know that you are experiencing technical difficulties.